Refund Policy

Last Reviewed Date: 01/06/2024

At Thai Spa, we're committed to providing a relaxing and rejuvenating spa experience. We understand that sometimes things come up, so we offer a flexible cancellation policy for appointments booked online.

1. Conditions for Refunds

We will offer a full or partial refund depending on the circumstances:

Incorrect Booking:

You may cancel your appointment with no penalty up to 24 hours before the scheduled start time. If you cancel within 24 hours of your appointment, a cancellation fee of 50% of the service price will apply.

Late Cancellation:

In the rare case that your food arrives spoiled or unfit for consumption, please notify us immediately and return the unopened items. We will issue a full refund.

No-Show:

If you miss your appointment entirely without notification, a cancellation fee of 100% of the service price will apply.

2. Items Not Covered by Refund Policy

We cannot offer refunds for partially completed services.
We cannot offer refunds for dissatisfaction with the service provider (therapist), as preference is subjective.
We cannot offer refunds for allergies or medical conditions that were not communicated at the time of booking.

3. Refund Process

To request a cancellation or inquire about a refund, please contact us by email Please provide your appointment confirmation number and a reason for cancellation (if applicable). We will review your request and respond within 24 hours. Refunds will be issued to the original payment method used for the booking.

4. Processing Time for Refunds

Please allow 3-5 business days for your refund to appear in your account, depending on your bank's processing times.

5. Our Commitment to Customer Satisfaction

Your feedback is important to us. If you have any questions or concerns about your appointment or our cancellation policy, please don't hesitate to contact us. We will work hard to find a solution that meets your needs.

6. Disclaimer

We reserve the right to modify this Cancellation and Refund Policy at any time without prior notice. The most current version of the Policy will be posted on our website.

7. Governing Law

This Cancellation and Refund Policy is governed by and construed in accordance with the laws of [Rajasthan /india].

8. Entire Agreement

This Cancellation and Refund Policy constitutes the entire agreement between you and Thai Spa regarding appointment cancellations and refunds. It supersedes all prior or contemporaneous communications and proposals, whether oral or written.

9. Severability

If any provision of this Cancellation and Refund Policy is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.